terms and conditions

Terms of service

When purchasing a tour with Chef and Wine Umbria srl, you agree to and accept the following terms and conditions. This agreement is between you, the customer, and Chef and Wine Umbria srl, PI 03914790542, con sede in Via Morandi snc - 06019 Umbertide (PG)

1 – CONTRACTING PARTIES

1.1 The booking conditions detailed herein contain the entire contract between you and Chef and Wine Umbria srl No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation.

1.2 When reserving a tour, the customer holds a contract with Chef and Wine Umbria srl. Chef and Wine Umbria srl reserves the right to nominate to the customer in writing any other company or person to have the benefit of some or all of the provisions of this contract, which Chef and Wine Umbria srl may then specify, as if you, the customer, had agreed to the provisions concerned directly with that company or person.

1.3 Chef and Wine Umbria srl acts as a booking agent and contracts directly with restaurants, guides, and other service providers. All bookings with third party providers are subject to their terms and conditions and limitations of liability. It is important to note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Chef and Wine Umbria srl cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third parties and as such it should be noted that you are required to complete and sign a waiver, which must be received at least 45 days prior to your tour’s departure date in order to participate in our tours.

If a signed and completed waiver is not received when due,Chef and Wine Umbria srl reserves the right to cancel the reservation and apply the cancellation fees outlined below in section 10.5.

Waivers MUST be completed and signed by all participants booked on each tour.

2 – RESERVATIONS & PAYMENTS

2.1 In order to reserve your place on any of the trips at Chef and Wine Umbria srl, you must agree to the following terms and conditions stated below as well as provide a valid form of payment for your reserved tour. Payment in part or whole is an acceptance of these terms and conditions. All prices indicated are in € Euro.

2.2 Upon making your reservation your credit card will be charged a € 1500 non-refundable deposit per person. Deposits can be made by a major credit card (Visa, Amex or Mastercard). Chef and Wine Umbria srl will appear on the customer’s credit card statement in the case of an online transaction/purchase.

2.3 Upon confirmation of your reservation Chef and Wine Umbria srl will issue a confirmation via email. Written confirmation is required in order to participate on any tour with Chef and Wine Umbria srl. It is the responsibility of the customer to check the accuracy of the reservation and the dates of travel.

2.4 The remaining balance is due in two installments for all tours:

€ 2350 per person, plus any single supplements or room upgrades, is payable 180 days before your trip’s scheduled departure date

The remaining balance € 2350 per person must be received in FULL no later than 90 days prior to the tour’s scheduled departure date

You (the customer) will be sent a reminder email at least 5 days prior to each of these due dates with a payment link to pay the final installment for your trip.

Once payment for an installment is made, all monies are non-refundable.

You will receive an email with a payment link to make all additional payments for your trip. Chef and Wine Umbria srl will appear on the customer’s credit card statement in the case of an online transaction/purchase.

To make a payment to Chef and Wine Umbria srl by Bank transfer the customer must send an email to [email protected] at least 10 days before the payment due date.

If any additional payment is not received per the payment schedule noted is section 2.4 Chef and Wine Umbria srl reserves the right to apply the cancellation policies set forth in section 10.5

3 – TOURS

3.1 Unless otherwise specified, Chef and Wine Umbria srl provides round-trip transportation in private vehicles, and accommodation for the specified number of nights of the trip.

3.2 All Chef and Wine Umbria srl tours include access to the Chef and Wine Umbria Trip Support Team, which assists the customer with tour selection and provides general trip support (e.g., how to meet the group at the start of the tour).

Upon the customer’s request, the Chef and Wine Umbria Trip Support Team may also provide pre- and/or post-tour travel planning services (e.g., recommendations, logistics coordination, or additional arrangements). These optional services are not included in the tour price and are subject to an additional fee, which will be communicated to the customer based on the type and scope of the requested service. Such services must be requested and expressly confirmed in writing by the customer via email to [email protected] before any work begins.

Unless expressly contracted as described above, the Chef and Wine Umbria Trip Support Team does not provide personalized travel planning, guided excursions, walking tours, or services beyond assisting the customer with selecting their tour and meeting the group at the designated start point.

3.3 All Chef and Wine Umbria srl tours include an Italian Food & Wine Expert and/or Local host to give you insight into the local Italian culture and cuisine. The Italian Food & Wine Experts and/or Local hosts are not responsible for providing historic guided excursions, walking tours or anything other than hosting tours and providing you with their local knowledge, insight, and food & wine expertise to help you navigate the local nuances and experience genuine Italian life.

3.4 Dossier Disclaimer

Chef and Wine Umbria srl makes every effort to operate all tours as advertised. The information in the trip details documents, website tour pages, and brochures have been compiled with care and are provided in good faith. However, they are subject to change, and do not form part of the contract between the client and the tour operator, Chef and Wine Umbria srl. Chef and Wine Umbria srl reserves the right to alter or curtail the itinerary, or substitute activities, suppliers, hotels, and/or guides as deemed necessary. The itinerary featured is correct at time of printing and/or publishing. It may differ slightly to the one in the brochure or online. Occasionally our itineraries and inclusions change as we make improvements that stem from past travelers’ comments and our own research. Sometimes it can be a small change like adding an extra meal along the itinerary or selecting accommodations with more amenities or a preferable location based on the updated itinerary. Sometimes the change may result in us altering the tour for the coming year. Ultimately, our goal is to provide you with the most rewarding and authentic Italian experience.

3.5 Itinerary Disclaimer

While it is our intention to adhere to the route originally described, there is a certain amount of flexibility built into every itinerary and on occasion it may be necessary, or desirable to make alterations. The itinerary is a general overview, as we never know exactly where our journey will take us. Due to our style of travel and the regions we visit, travel can be spontaneous. The trip details documents, online tour pages, and brochures are only a general guide to the tour and region and any mention of specific destinations, people, activities, or wildlife is by no means a guarantee that they will be visited or encountered.

Chef and Wine Umbria srl trips are based on small family-run business, as such, Chef and Wine Umbria srl reserves the right to vary the specifics of the itinerary. Days, locations, and activities may be augmented in order to provide the best experience for the customer. The customer will receive an email 5 business days in advance with a detailed itinerary for Day 1 of the tour. The full detailed itinerary will be provided to the customer on arrival day.

Additionally, any travel times listed are approximations only and subject to variations due to local circumstances. If you want to adhere to a strict duration for travel time and activities, this trip is not for you.

3.6 Luggage Limitations

Each guest is permitted one (1) medium bag not exceeding 27 inches in height, 18 in inches in width, 10 inches in depth (68 cm x 45 cm x 25 cm) in overall dimensions.

In addition, each guest may bring one (1) overhead-bin-sized carry-on not exceeding 22 in x 14 in x 9 in (56 cm x 36 cm x 23 cm).

One (1) small personal item is also permitted (e.g., daypack, shoulder bag, or purse; trolleys are not considered personal items) provided it does not exceed 16 inches in height, 10inches in widt, 6 inches in depth (41 cm x 25 cm x 15 cm).

All measurements include wheels, handles, and external pockets.

Please keep in mind Chef and Wine Umbria srl trips travel to fantastic hidden places in Italy that require the transportation to have smaller trunks in order to access them, so luggage space is limited.

No guest with more than 1 bag measuring a maximum size of 27 inches in height, 18 inches in width and 10 inches in depth (68 cm x 45 cm x 25 cm) and a personal item will be allowed to travel from the tour’s pickup point back to the Hotel.

4 – CUSTOMER RESPONSIBILITIES & CONDUCT

4.1 It is the responsibility of the customer to make sure he or she has a valid passport, and all necessary visas, permits or certificates with him or her for each tour taken with Chef and Wine Umbria srl. Chef and Wine Umbria srl is not liable for any problems, delays or denied entry in the event you are not in possession of valid travel documents.

4.2 The customer agrees to comply with the authority of the Local hosts, Italian Food & Wine Experts, Italian Travel Experts, and/or Guides, as well as the laws and regulations of the countries visited, including customs and foreign exchange restrictions. It is a requirement and condition that the customer complies with the authority of the Local hosts, Italian Food & Wine Experts, Italian Travel Experts, Guides, and authorities of each country. If the customer does not comply or he or she disrupts the safety, enjoyment, and/or best interests of the group the Local hosts, Italian Food & Wine Experts, Italian Travel Experts, and Guides reserve the right to dismiss the customer from the tour. The customer will be asked by the Local host or Guide to leave the tour. The customer is not eligible for refunds under such circumstances.

4.3 It is the responsibility of the customer to arrive on time at the designated meeting locations for all of Chef and Wine Umbria srl’s trip departures. In the situation that the customer misses a scheduled departure, any extra travel expenses incurred will be paid by the customer. Customers who miss a departure time due to his or her own negligence or the delay and/or cancellation of incoming transportation are not entitled to a refund. It is the responsibility of the customer to check in with the Local Host, and/or Guide 10 minutes prior to the specified departure time. Chef and Wine Umbria srl is not liable if any service departs or arrives later than the specified time, even if as a result the customer misses a connecting service or activity.

4.4 Chef and Wine Umbria srl is not responsible for the personal belongings of the customer. It is the responsibility of the customer to ensure the security of his or her own belongings. Chef and Wine Umbria srl is not responsible for the loss, theft or damage to any of the personal belongings of the customer, regardless of the circumstances.

4.5 Chef and Wine Umbria srl’s trips, tour & itineraries offer transportation and accommodation to the customer unless otherwise specified. When possible, the Local Host will do his or her best to accommodate special requests however special attention or assistance cannot be guaranteed should the customer have any physical disability or illness requiring such attention.

4.6 The customer agrees and allows Chef and Wine Umbria srl to take photographs and films of the customer during Chef and Wine Umbria srl’s trips for the purpose of marketing and social media. Such photographs and films may be used in, but are not limited to, brochures, websites, print media and promotional videos. These images may be used for publicity and advertising Chef and Wine Umbria srl without obtaining further consent or payment for the use of these photographs and films.

4.7 Chef and Wine Umbria srl’s trips, tours and itineraries include walking and other activities which involve varying degrees of physical exertion. It is your responsibility to ensure that you are of adequate physical condition to participate in our tours. You should seek medical advice if you have any reason to think that you are unable to undertake the tour or any aspect of the tour.

4.8 None of Chef and Wine Umbria srl trips include travel insurance. It is the customer’s responsibility to purchase comprehensive insurance and provide evidence of adequate travel insurance 45 days prior to your trip’s departure date.

Travel medical and evacuation insurance are mandatory for all guests.

If evidence of adequate travel insurance is not received when due, Chef and Wine Umbria srl reserves the right to cancel the reservation and apply the cancellation fees outlined below in section 10.5.

4.9 To ensure the most enjoyable experience for everyone on tour, controversial subjects should be avoided.

In the current world climate, Covid, Vaccines, Politics, Religion, or any other controversial topics can be highly divisive.

Should you find yourself in a discussion surrounding Covid, Politics, Vaccines, Religion, or any other controversial matters, please remember that others might not share your viewpoint, and that all views are to be discussed in the spirit of openness & respect to others’ opinions and beliefs.

To ensure a safe and relaxed experience, conversation with your driver is not encouraged while the vehicle is in motion. Your time spent in transportation is the perfect time to get to know your fellow travelers and all questions are expected to be reserved for when the vehicle is not in motion.

It is the mission of Chef and Wine Umbria srl for everyone to have an authentic Italian vacation, immersed in the local culture and cuisine, and as such it is the utmost priority of Chef and Wine Umbria srl to do the best to ensure each guest feels welcome, safe & relaxed while on tour.

4.10 Wine is included at many of your meals on tour, however that does not mean it is unlimited. If you choose to order additional wine or alcoholic beverages beyond what is included, you must pay for such items directly to the restaurant/bar at the time of ordering. Chef and Wine Umbria srl will not advance payment for these items and is not responsible for their settlement.

You are expected to know your personal alcohol consumption limit within a group setting and Chef and Wine Umbria srl strongly encourages you to consume alcohol responsibly. Furthermore, we do not condone drug use or excessive alcohol consumption and should your over consumption of either drugs or alcohol disrupt the group activities this will be grounds to have you removed from the trip.

4.11 Not all food allergies, intolerances, and/or food preferences can be accommodated on Chef and Wine Umbria srl trips. Should you have any food allergies, intolerances, and/or food preferences it is the responsibility of you, the customer, to first contact Chef and Wine Umbria srl via email by writing [email protected] to confirm if your food allergies, intolerances and/or food preferences can be accommodated prior to making the deposit for your tour. Failure to do so may result in your trip being cancelled and the cancellation policy set forth in section 10.5 being applied.

5 – MEETING POINT

Please plan to arrive at the meeting point at least 10 minutes before the tour departure time. No refund will be given to those clients who do not show up at the meeting point at the set time or to clients who lose contacts with the Local Host and/or Guide or who do not complete the tour.

6 – DEPARTURE POINT

Guests arriving at Rome Fiumicino Airport (FCO) will be provided with a shared shuttle to Casa Zaira. Shuttle departure time(s) will be scheduled based on participants’ arrival times. Private transfers from FCO are available on request for an additional charge.

Guests arriving at other airports are responsible for either (i) reaching Rome Fiumicino Airport in time to board the shared shuttle, or (ii) arriving directly at Casa Zaira by 17:30 (5:30 p.m.) local time. Detailed directions and meeting instructions will be provided after receipt of your flight details. Private transfers from other airports are available on request for an additional charge.

Guests who fail to provide arrival details or do not arrive at the designated meeting point by the specified time are not guaranteed a transfer from Rome Fiumicino to Casa Zaira and will be responsible, at their own expense, for arranging alternative transportation to join the remainder of the tour.

7 – OPTIONAL ACTIVITIES

7.1 The customer may have the opportunity to purchase optional activities on Chef and Wine Umbria srl’s trips. The customer is responsible for any additional costs as well as complying with the service providers’ terms and conditions

7.2 Some of Chef and Wine Umbria srl trips may include third party transportation or services. In the event that vouchers/tickets are given to the customer for these purposes it is the responsibility of the customer to keep track of his or her own voucher/ticket. Lost vouchers/ tickets cannot be replaced and the customer will be responsible for any additional cost or outcome incurred by such loss under any circumstance.

8 – WEATHER, PANDEMICS, ENVIRONMENTAL, AND POLITICAL CONDITIONS

Chef and Wine Umbria srl is not responsible for any delay, change, or cancellation due to weather conditions, labour disputes, border problems, pandemic travel bans, any political factors affecting the tour, mechanical failures or other issues that may arise and are outside the control of Chef and Wine Umbria srl. No trip, tour or itinerary may be cancelled or changed by the customer at any time on the basis of these above-mentioned conditions. The customer is not eligible for refunds under any of these above-mentioned circumstances.

Pandemics are outside of the control of Chef and Wine Umbria srl. No trip, tour or itinerary may be cancelled by the customer due to a pandemic. The customer is not eligible for refunds under this circumstance. In the event of a pandemic travel ban between your country of residence (ie. United States) and Italy the customer may reschedule his or her trip according to the policies outlined in section 10.6.

If Chef and Wine Umbria srl is forced to cancel a tour, trip or itinerary for reasons of force majeure (ie. Pandemics, weather conditions, labour disputes, etc…) or for any other issues that may arise and are outside of the control of Chef and Wine Umbria srl, all monies paid to Chef and Wine Umbria srl (including the deposit) will be rolled forward into travel credits in the form of a voucher that must be used to book another trip within 365 days of issuance.

9 - INSURANCE

There is no travel insurance included in the cost of any Chef and Wine Umbria srl. Chef and Wine Umbria srl requires each traveler to have a comprehensive travel insurance policy. Before traveling with Chef and Wine Umbria srl, we require evidence of travel insurance and an emergency contact number for each traveler 45 days prior to the tour’s scheduled departure date.

If evidence of travel insurance and an emergency contact number is not received when due, Chef and Wine Umbria srl reserves the right to cancel the reservation, and apply the cancellation fees outlined below in section 10.5.

If the customer fails to submit evidence of travel insurance and an emergency contact number 30 days prior to the tour’s scheduled departure date, Chef and Wine Umbria srl reserves the right to cancel the reservation, keep all monies received as per the payment schedule outlined in section 2.4., and apply the cancellation fees outlined below in section 10.5.

At minimum Travel medical and evacuation insurance is mandatory for all guests.

Trip cancellation insurance, especially “cancel for any reason” insurance is strongly recommended.

10 – CANCELLATIONS & CHANGES

10.1 In order not to incur penalties for cancellations of bookings, these must be communicated to Chef and Wine Umbria srl according to the specific cancellation policies below:

10.2 Chef and Wine Umbria srl vacations purchased during times of special sales are non-refundable, non-transferrable, and cannot be rescheduled. Special sales are any discounts of 5% or more.

10.3 Promotional trips as prizes are non-transferable.

10.4 Vouchers are non-refundable, non-transferrable, and can only be used to make a booking that has at least the same number of people that were booked on the original trip the Voucher was given for (ie. if your original booking was for 2 people, your voucher must be used towards a booking that has at least 2 people booked).

All vouchers expire within one calendar year of issuance unless stated otherwise.

10.5 Cancellation by the customer (you) must be made in writing via email to [email protected]

Cancellations within the 180 days prior to the day of departure and may incur an additional charge.

The following cancellation policies apply to all tours:

We reserve the right to charge cancellation fees as follows for each guest booked:

Up to 181 days prior to the departure date: € 1500 non-refundable deposit

180 days to 91 days prior to the departure date: € 1500 non-refundable deposit plus € 2350 per person, plus any single supplements or room upgrades,

90 days or less prior to the departure date: 100% of the Full Balance is payable

If a payment is not received when due, Chef and Wine Umbria srl reserves the right to cancel the reservation and keep all monies received as per the payment schedule outlined in section 2.4.

Note: The Cancellation schedule runs from the original booking’s departure date and is not adjusted to trips that are transferred or rescheduled.

10.6 Rescheduling & Transfer Policy

Subject to certain conditions, you may transfer your tour booking once to another person up to 30 days prior to your tour’s departure.

All requests to transfer all bookings to another person, you must fill-out the rescheduling form and pay the following administration fees:

$500 USD administration fee per person

To get access to the form to reschedule your trip you must email [email protected]

10.7 No refunds will be made in respect of any unused portion of a voucher/ticket or partially completed trip.

10.8 No full or partial refunds or credits will be issued upon return from a trip.

10.9 All room upgrades are non-refundable once payment has been made for the upgrade.

10.10 No trips may be cancelled and no refunds will be given for trips cancelled due to “fear of travel”.s ex

10.11 All vouchers expire on December 31st of the year of issuance unless otherwise stated (ie. a voucher issued March 1st, 2025 will expire on December 31st, 2025) .

11 – CANCELLATION BY THE TOUR OPERATOR

Chef and Wine Umbria srl guarantees a tour will run once 8 or more guests reserve their spots.

No trip is considered confirmed until the minimum number of 8 guests have been met and therefore we strongly encourage you to not make non-refundable or irreversible travel plans until the minimum number for the tour has been met. Furthermore, it is highly recommended that you purchase travel insurance that will cover you for any non-refundable or irreversible travel plans that you make.

All private tours are guaranteed. We will do our best to inform you about potential cancellations well in advance. When, for any reason, Chef and Wine Umbria srl cancels the trip, the customer has the right to claim reimbursement, only of the sum paid to Chef and Wine Umbria srl

Chef and Wine Umbria srl is not responsible for expenses that are incurred in preparation for any cancelled trips, such as airline tickets, or for costs that are incurred due to travel delays, flight cancellations or illness.

In case of acts of force majeure (strikes, road conditions, weather…) Chef and Wine Umbria srl may modify the itinerary with alternative solutions maintaining the duration and quality of the service.

If a payment is not received when due, Chef and Wine Umbria srl reserves the right to cancel the reservation and keep all monies received as per the payment schedule outlined in section 2.4.

If the trip documents (ie. waivers, proof of insurance and/or emergency contact information) are not received when due, Chef and Wine Umbria srl. reserves the right to cancel the reservation, keep all monies received and apply the cancellation fees outlined in section 10.5

12 – VIDEOS AND PHOTOS

When traveling with Chef and Wine Umbria srl you accept that the Company may take photos and videos of you during a trip or an event with Chef and Wine Umbria srl. You agree that these images may be used for marketing purposes by Chef and Wine Umbria srl: brochures, websites, print media and promotional videos may be created with the photos and videos of you for publicity and advertising, without Chef and Wine Umbria srl requesting further consent nor giving payment for the use of the material itself.

13 – DISPUTES

Any complaint by the client must be communicated in writing to Chef and Wine Umbria srl within, and no later than, three (3) business days after the date of the tour. Complaints or disputes that cannot be resolved amicably between the client and Chef and Wine Umbria srl shall be referred to the exclusive jurisdiction of the Court of Perugia, Italy. Italian law shall apply.

Each party shall bear its own costs, fees and attorney’s fees in the event of an action or proceeding arising out of this agreement.

14 – NON-DISPARAGEMENT

In the event of a dispute between you, the customer, and Chef and Wine Umbria srl, you agree to not engage in any conduct or communications, public or private, designed to disparage Chef and Wine Umbria srl or its employees, guides, contractors and suppliers. Where requested by law, of course, you are not prohibited from sharing your thoughts and opinions as a part of the legal process.

15 – SEVERABILITY

In the event that one or more of the provisions, terms or clauses of this agreement is determined by a court of competent jurisdiction to be illegal, invalid or unenforceable, such offending terms or clauses shall be severed from the agreement and the remaining provisions, terms or clauses shall not be effected and shall remain. In the event of such severance, the remaining provisions, terms and clauses shall be binding and enforceable.

Cancellation policy